A Design Thinking Approach to Healing-Oriented Interior Redesign at Cendana Pavilion, Dr. Moewardi Hospital
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Abstract
Visitor numbers at Dr. Moewardi Regional Hospital in Surakarta rose in 2023, yet Cendana, its executive pavilion and outpatient facility, does not fully support patient recovery or the activities of its users. This study applies the design thinking framework of Ashour (2022) to the interior redesign of Cendana, moving through five phases: formulating, reflecting, representing, evaluating, and output. Data came from field observation, a document review, a user survey, and interviews with patients, companions, and medical staff. Users reported long waiting times, circulation that conflicted with growing visitor numbers, inadequate lighting, and a high-contrast color scheme that caused visual discomfort. The redesign responded through spatial layout, theme, circulation, and wayfinding, organized around four patient-centered aspects: control, comfort, connect, and access. Users responded positively to the proposed design in qualitative feedback. The study shows how a phased design thinking process can carry user findings into interior decisions in a hospital setting. The findings are limited to Cendana and do not measure clinical outcomes.
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